Casamba adds Keet Health to Partner Network

Casamba adds Keet Health to Partner Network

Patient engagement solution also streamlines MIPS, alternative payment models. 

Agoura Hills, CA – January 31, 2020 – Casamba, a leading provider of electronic medical record (EMR) solutions for contract therapy providers, skilled nursing facilities, home health and hospice agencies, and outpatient therapy, today announced Keet, Inc. has been added to the firm’s partner network.  Users of Casamba Clinic will have access to Keet Health in February 2020.

Keet Health combines patient engagement and outcomes into one solution, making it easy for patients, providers and organizations to partner together for better health. The Keet Health solution equips providers and employers with the tools needed to expand care beyond clinic walls to create rich experiences that engage patients and lead to better outcomes – creating a competitive advantage for therapists taking part in MIPS and other alternative payment models.

“With Keet in our partner portfolio, we’ll be offering our customers a robust, cost-effective patient engagement solution that will help grow their business,” said Luis Montes, Casamba’s SVP of Strategic Partnerships.  “Just as importantly, partners like Keet will help providers expand their business in new, value-based healthcare models such as MIPS, allowing outpatient clinics to report outcomes without administrative burdens.”

“We’re thrilled to partner with Casamba to bring their community a single platform for patient engagement, patient reported outcomes and analytics,” said Holly Taylor, Vice President and General Manager, Keet Health. “Recognizing that patients are often the most underutilized resource in improving outcomes, Keet makes it simple for providers to partner with patients, and compete on their quality of care. At Keet, we don’t see MIPS or measuring outcomes as another reporting burden, but rather a way for physical and occupational therapists to leverage data and patient engagement strategies to improve outcomes and demonstrate their value.”

Casamba has nearly 100 companies in its partner network with services ranging from analytics to interoperability to telemedicine and more.  For more information, visit https://casamba.net/find-a-partner/.

ABOUT CASAMBA

Founded in 1997, Casamba provides EMR solutions in contract therapy, skilled nursing facilities, outpatient clinics, and home health and hospice care settings. Its solutions are designed to maximize both business and clinical success for providers across the entire continuum of post-acute care. Casamba's acquisitions of TherapySource and HealthWyse have enabled the organization to become one of the largest post-acute care software and services companies in the industry, servicing over 275,000 providers in more than 10,500 clinics nationwide. Casamba is headquartered in Agoura Hills, CA and has locations in Wilmington, MA, and Hoover, AL. www.casamba.net. For sales inquiries, contact 800-648-2596.

ABOUT KEET, INC.
Keet, Inc., is a health tech company on a mission to restore humanity in healthcare. Since 2015, Keet Health has been committed to helping providers, employers, and health systems facilitate and deliver more connected, personalized care through our patient engagement platform. Keet, Inc. is a wholly-owned subsidiary company of Clinicient, Inc.


What We're Reading: December 17, 2019

True, this article came out in October. But it’s still talked about at the water cooler and shared amongst our Slack channels and email strings so we thought we’d bring it back, front and center this week.

Read on to learn about the unexpected, but not unwelcome, new health care platforms & partners that are improving patient care.

>> How New Health Care Platforms Will Improve Patient Care
October 11, 2019
Harvard Business Review

The shift to value-based care and focus on outcomes is helping improve patients’ experience across the board. One of the ways this is happening is that the location of where healthcare happens is changing. The picture of a patient sitting in a gown on a cold table in a doctor’s office no longer holds true - patients are getting care from work, at home or wherever their phones take them. And not only is this making care easier to get, it’s also making it more cost effective.

Five Key Takeaways:

  1. “The telemedicine market is expected to grow to $64 billion in the U.S. over the next five years.”
  2. “Healthcare (is) recognizing the need for a coordinated approach to managing patient relationships.”
  3. “Coordinating patient care across an expanded and more diverse ecosystem will only get more challenging with the tsunami of data coming from new sources.”
  4. “A recent International Data Corporation report predicts a 36% growth rate for healthcare data over the next five years, faster than in any other industry.”
  5. “Healthcare is at an inflection point.”

What we can learn:

It’s time to join the version of healthcare that consumers are learning to expect. This new version is one that provides more convenient care to patients. Data can help you do that, but it’s the right tools that will make it happen.

Every month, as new devices, platforms and tools appear and make the patient experience that much easier, patients are beginning to be more engaged in managing their health, and they’re expecting their providers to keep up in providing care through cutting edge technologythat makes things more streamlined, intuitive and coordinated.

Providers are at an inflection point in the history of healthcare. Traditional care delivery models are disappearing and new, exciting interventions are taking their place. And the compliments of these new platforms entering the market? More personalized, patient-center experiences at a lower cost. A win-win for everyone.

What are you reading this week?

With ❤️,

Keet Health


What would you do with a bigger reimbursement check?

Black Friday, the day of the year when people spend big.

Throwing down cash at Target with the reckless abandon of a person who just won the lottery and has abandoned all their responsibilities is a total rush, we know.

So just imagine, what if you could feel that way at work but with Medicare footing the bill? 

In what might just be the best news you have ever received (professionally anyway), CMS is effectively handing out free money to people who report their outcomes data.

Yes, you have to earn it with some hard work, but when you already deliver awesome value to your patients, why not tell Medicare and let them reward you with a big fat bonus?

What kind of bonus? How about up to a 9 percent Medicare bonus - and as much as a 19 percent bonus if you score over the exceptional performance threshold.

That’s money back in your pocket to invest in your clinic in any way you want.

The options that open up hold a lot of potential for making a big difference in your bandwidth and service as a clinic. Here are some of our favorite ideas for how you could spend those dollars to make the year 2022 feel like Black Friday, but better.

  1. More marketing dollars. Who would say no to a bigger advertising budget, especially when it could give you a competitive edge with all those bigger clinics and their seemingly bottomless budgets?
  2. Attract more patients. With more developed marketing, you will gain better visibility in the marketplace, which will lead a whole new demographic of patients straight to your door.
  3. Better equipment. Investing in improved, high-tech equipment will not only increase your bandwidth as a practice, but will set your office apart as one who cares about value and the patient’s experience.
  4. Continuing education for therapists. Education programs, tools and opportunities for therapists are not only a value add for your staff, but it will improve the quality and capabilities of your entire team and the care they bring to patients.
  5. Recruit the best talent. The practical investments you’ve made in your clinic will help you attract and retain top talent. With patient outcomes data at your fingertips to prove the care you provide, the very best therapists will be itching to get their foot in the door.

So give your future self a gift that you won’t regret. Unlike that Fair Isle sweater you told yourself you’d wear but is still in its bag from last Black Friday, a bigger Medicare reimbursement check will never go to waste.

Participate in MIPS in 2020 and get your big fat reimbursement check in 2022.

What will you spend yours on? 

With love (and happy shopping),

Keet Health

PS: Want to learn more about MIPS and how you can get on the road to a bigger reimbursement check? Learn more about Keet for MIPS here.


Big Clinic Energy: How to get in on the [outcomes] action

How big is your clinic? It might seem like big clinics are having all the fun. They’ve got the muscle they need to invest in new systems and expand with less worry. They have bigger marketing budgets allowing them to advertise and draw in new patients. Plus, their offices might rival a memory you have of The Jetsons.

We think it's time small clinics had their share of the fun too.

While MIPS might not sound very sexy, having outcomes data at your fingertips definitely is. If you are a part of a small clinic and you participate in MIPS or opt in to report your outcomes, not only are you putting yourself in the running for a bigger reimbursement check, but you’ll also receive a whole host of benefits that can open up a world of possibilities for your clinic - large or small.

Here are four reasons to collect your outcomes data - MIPS required or not:

  1. You’ll get quality ratings that you get to share with the world. Putting your outcomes on the line shows that you’re confident enough in your service to let the world in on your numbers (something not everyone is willing to do). Your outcomes data allows you to demonstrate your value in a way that will make your small clinic more competitive in the marketplace. Those ratings can help put you miles ahead of the competition (big or small).
  2. Gain marketing prowess. Investing in marketing can be a game changer for a clinic’s ability to expand their business, but it's also expensive. When Medicare publishes your quality outcomes results, you’ll gain a visibility that money can’t buy. Big clinics might be shelling out a lot for their marketing, but by making your outcomes numbers public, you’ll get wildly beneficial visibility for free. Just think of it like this, good outcomes = free marketing.
  3. Negotiate better contracts. Being able to demonstrate in a tangible way that your small clinic is competitive in the marketplace helps compete on quality when it comes to alternative payment models. You’ll be able to confidently show your numbers to payers and negotiate for better contracts like a boss.
  4. Future proof your practice. In such a saturated marketplace, it can be hard to attract new clients and lock down current ones. But with the outcomes data proving the prowess of you and your clinic, you will gain a competitive edge that will make you irresistible to new clients, improving your business trajectory for years to come.

Keet is here to make sure your small clinic gets the chance it deserves.

Big bonus check? Check.

Leveling up and playing in the big leagues? Check and check. 

MIPS evens the playing field because it’s not about how much you spend attracting patients with marketing, or how many locations you have -- you can compete on quality instead. Reporting with MIPS lets you compete on outcomes - not your size.


To report or not to report?

Psyche - there is no question. 

We all know that participation in MIPS is required for practices that see a significant number of Medicare patients. To jog your memory, “significant” means over $90,000 in Medicare Part B charges, over 200 Part B patients, and over 200 or more professionals services to Part B patients. 

So if that’s not you and your clinic, you may be thinking to yourself, “Hurrah! I dodged the MIPS bullet again.”

Not so fast.

While MIPS might not be required for you or your practice in 2020, there’s still an immense amount of value in collecting your outcomes data anyways (plus, PTs have a leg up on other providers when it comes to reporting). Value that doesn’t have anything to do with your reimbursement. 

Why, you ask?

One of the ways that CMS is encouraging providers to collect their outcomes data in the first place will be to publish their MIPS scores on their public website starting in 2021. Patients looking for a provider will be able to go to the CMS website and compare clinics and their scores, sort of like a professional healthcare Yelp page. Imagine having a poor score - or, gasp, no score at all - compared to other outpatient rehab providers in your area who have positive outcomes data going back a few years. I know which clinic I would choose in that situation.

If you prioritized participation and receiving a high MIPS score, that exposure is invaluable for your clinic.

Here are three other reasons to collect and report your patient outcomes data, even if you’re not required to:

  1. Outcomes data can help inform your ongoing clinical education program. Rather than taking a guess at what additional training your providers need, leveraging available data that tells a story on what would be most beneficial ensures you aren’t wasting clinic dollars. 
  2. Outcomes data is an invaluable hiring tool and can give your clinic an advantage when it comes to recruiting the best of the best in outpatient rehab. Just think, don’t you want to work for a practice with a strong track record of positive patient outcomes?
  3. Programs like Walmart’s Centers of Excellence are becoming more and more common among employers in order to get their employees back to work, healthily. By taking part in MIPS and having outcomes data at your fingertips, you can be competitive in a value-based care world and align yourself with leading hospitals and physicians.

Looking for even more? Here are three more reasons to report in 2020

So, we encourage you to report. With a little concerted effort and some support from Keet, earning a solid MIPS score and making yourself even more competitive in the marketplace will be a breeze. Learn more about Keet for MIPS here


The reason patient behavior is so darn important

Healthcare as we know it is changing, and this brings providers to a professional crossroads.

On one hand, programs like MIPS bring forth opportunities for physical therapists to prove their worth within the healthcare system (learn more about our ethos on MIPS here). For years surgeons and orthopedic specialists have always had a leg up and reaped the bigger financial rewards for the care they provided. Now with MIPS, PTs have the opportunity to directly compete with these providers and show the low cost, quality care they provide.

That’s a change we’re all ready to welcome.

But the regulations also include a caveat; if a provider doesn’t demonstrate excellent performance, they’re at risk for financial penalties. Even worse, they could get passed over when it comes to participating in value-based contracts.

It’s a major shift in how care is delivered, and changes are coming fast. Providers need to adapt quickly to reap the benefits, as delaying participation can result in major consequences--like a frozen reimbursement schedule.

Given these options, equipping your practice to deliver positive outcomes has never been more critical.

The effects of patient behavior

As a provider, it’s tempting to rely solely on a platform to drive, track and report patient outcomes. If you have the data and know what your outcomes are like, what more do you need, right?

But if you are only looking at your outcomes data without formulating a plan for how you intend to drive patients to take an active interest in their care inside and outside the clinic, you miss a critical element that is directly correlated to outcomes--active patient engagement.

Engaging your patients in between visits is key to not only understanding your outcomes data, but using it to make continuous improvements to the quality of care you provide.

How so, you ask?

Studies show that medical care is responsible for only 10 percent of a patient’s health and well being, but a whopping 40 percent is driven by patient behavior which plays a much larger role in long term health outcomes.

40 percent! 

That statistical difference is a significant reason why engaging your patients outside the walls of your office is critical to establishing good outcomes for your patients-what they do when they are not with you will have more of an impact on their health than the care they receive inside your clinic.

Patients who are encouraged to engage in a platform to complete  their exercises in between appointments, communicate with their provider in between visits, and read educational materials are much more likely to stick with the care program you assign and exhibit positive health behavior - this is where you see results that lead to a good outcome.

Another reason to prioritize patient engagement is that engagement informs your outcomes. Many clinics see a 20 percent improvement in overall outcomes just by seeing their patient satisfaction data, because it illuminates places where you can make improvements in how you engage your patients.

Engagement also leads to satisfied patients and satisfied patients produce exceptional outcomes. 

Take Patient A, for example. Patient A walks into a clinic and is handed lengthy paperwork to fill out, spends minimal time with their busy provider and receives no follow up or personalized care after they leave. They aren’t very likely to feel positive about their experience, are they?

Now, Patient B. Patient B has chosen a clinic that utilizes a patient engagement strategy and platform. The platform makes their digital health survey a breeze, it’s automated so they can see updated and personalized exercises after they leave, and when they have a quick follow up question, they can reach out via the platform and get an answer quickly from their provider.

That is the patient who is much more likely to be excited about coming back, motivated to jump in and get engaged - not to mention tell their friends and family about the great care provided.

A great experience goes a long way toward facilitating a good recovery, and better outcomes. If you don’t utilize patient engagement as a portion of your outcomes strategy, you’re missing out on the opportunity these two things afford one another.

In short, a two part strategy can make all the difference. 

When paired with an engagement strategy, patient outcomes improve exponentially. Simply, engaged patients are better patients and produce better outcomes. 

And as better outcomes will now give you a competitive advantage in MIPS and other value-based programs, exceptional performance can help you get the maximum possible value and the highest possible reimbursement for your clinic, all by simply engaging your patients.

That’s the power of combining performance data with an engagement platform that helps you get to where you need to go.

 

PS: We're counting down the days until PPS 2019 in Orlando! Will you be there? Come visit our booth #706 to say hi to our team plus join us Friday morning at 7:30 am for a round table discussion with Keet leadership and our industry friends around the future of healthcare. Don't worry, coffee is on us.


therapist on ipad

What We're Reading: October 8, 2019

What We’re Reading

Passing around thought provoking articles at Keet is something of a sport - and this one certainly got everyone’s attention.

>> Walmart unveils major employee health benefit changes aimed at cost cutting

Fierce Healthcare, October 3, 2019

It’s hard to ignore Walmart’s vision and commitment to its worker’s healthcare. The company was one of the first to understand and drive the importance of centers of excellence (which its employees now rave about) and now its rolling out five new initiatives aimed at steering employees toward high-quality providers and reducing unneeded costs. As outcomes are the way of the future, we can only hope that other employers notice their efforts and get on board.

Check it out to learn more about Walmart’s efforts in healthcare. 

Here are the key takeaways:

“Walmart announced Thursday it's piloting several new initiatives in the health benefits it offers workers, aiming to steer employees toward high-quality providers and reduce unneeded costs. 

The company spotlighted five new programs for its 2020 benefits, saying it intends to use its massive size to make healthcare easier for its employees to navigate. The new options build on the retailer’s existing centers of excellence programs, which proved popular with workers, said Lisa Woods, Walmart’s senior director of U.S. benefits, in a statement.

“Associates came back saying, ‘I didn’t know healthcare could look like this,’” Woods said. “They asked us to bring the same transparency, effectiveness, and quality of care to their communities.” 

“I think it’s in line with Walmart’s goal of disrupting and transforming healthcare in a way to promote better value,” he said.

What should you take away from these efforts?

In order to participate in programs similar to Walmart's, you have to stay ahead of the outcomes game and prioritize it in your practice. MIPS is the perfect playground to maximize your reimbursement and begin to demonstrate your value to payers, patients, and potential partners. At Keet, we want to equip your practices with the data you need to be relevant partners for scenarios like this. You’re already great at providing low-cost, high-quality care--it’s time to demonstrate that objectively.

What articles should we pass around next?

Keet Health

PS: We just announced our next webinar set for October 17th that will focus on how to implement a successful MIPS program in your clinic. Hear from a practice that’s doing it right and the steps you can take to get ahead of the game. Spots are already filling fast - claim your seat here


Why PTs have a leg up when it comes to MIPS

We’ve established the benefits of hitching your wagon to a QCDR - but what about the basic benefits physical therapists have when it comes to just participating in MIPS?

One thing we try to drive home at Keet is that participation in MIPS puts you into a pool with all healthcare providers, not only those in the outpatient rehab space. This might sound scary and overwhelming but, really, we think it gives PTs a leg up in being successful. 

Just a quick refresher….

MIPS (Merit-based Incentive Payment System) is broken up into four categories: Cost, Quality, Promoting Interoperability, and Improvement Activities. Each category is towards a 100-point score which then determines whether you’ve earned a positive or negative payment adjustment in your Medicare fee schedule. 

For PTs though, the cost and interoperability categories are crossed out. Those weights transfer over into the quality measures category.

And you know what’s great about that? Physical therapists are already experts in delivering quality care. 

Plus, the cost and interoperability categories are arguably the toughest two to score well in. When you remember the fact that PTs are competing with all other healthcare providers but we’re holding a stacked deck, it’s easy to see why we advocate to take part.  

If you ask us, this adds up to a pretty good outlook for physical therapists participating in MIPS. 


Three ways to improve outcomes through patient education

Many patients experience anxiety when they face recovery from an accident or significant illness. Some have a fear of the unknown, or of the potential pain and difficulty associated with treatment. Others feel intimidated by the financial logistics, insurance frustrations and time involved in getting back on their feet.

These negative feelings can make a patient feel exhausted or defeated before they even begin.

This not only slows them down, but can hurt your ability to help them progress as efficiently as possible.

A great way to overcome this kind of situation is by providing your patients with educational materials about their condition and recovery. This can include something as simple as a welcome email, injury specific articles, an encouraging note about their treatment plan, or clear instructions for things they can do to help their recovery along at home - just to name a few.

Here’s what educating your patients can help accomplish:

  1. It establishes a relationship of respect. Equipping patients with information shows them that you care enough to take the time to engage and include them. This personalizes and humanizes their treatment, and when people feel seen and cared about, it establishes a relationship of respect with their provider. A positive relationship can go a long way toward compliance with treatment plans and overall outcomes.
  2. It encourages active participation in healthcare protocols. Providing educational materials that illustrate a patient’s illness or injury can take the mystery out of their medical condition. This helps alleviate feelings of stress and replaces that apprehension with empowerment. Empowered patients feel more enthusiasm to be active participants in their recovery, making them more likely to follow the protocol you create for them during their appointments and at home.
  3. It leads directly to better health outcomes. An equipped, empowered and motivated patient is much more likely to experience great health outcomes than one who feels anxious, overwhelmed or dismissed by their provider. Feeling positive helps patients communicate more effectively with their provider and put more energy into their treatment, speeding up their healing time and the likelihood of a great outcome.

Education creates a safe space for patients.
When a provider takes the time to educate a patient, it can help the patient have more faith in the process and motivate them to be more involved in their care plan. Education helps create a safe place for patients to take ownership of their treatment and overcome their injury, and is another great way to deliver value as a provider of excellence.

Did you know you can add custom education pieces in Keet? Just another way we’re reimagining recovery.


The 411 on hitching your wagon to a QCDR

QCDR - just another acronym or much more?

First off, what’s a qualified registry? A QR is capable of collecting and submitting quality data to CMS on behalf of clinicians.

A Qualified Clinical Data Registry, or QCDR for short, is defined as a CMS-approved entity that supports the collection of clinical data for the purposes of patient outcomes tracking to foster improved care within a clinic. 

So, what’s the difference between a QCDR and a qualified registry? 

Whether you are required to participate in MIPS or you’ve chosen to voluntarily report, you have an option with which reporting route you take. 

A qualified registry and QCDR are similar, but unlike a qualified registry, QCDR reporting options aren’t limited to measures within the quality payment program and they can also submit data for the Improvement Activities category on behalf of clinicians. 

Speaking of Improvement Activities, participate in MIPS via a QCDR and you will have an immediate upper hand in the Improvement Activities category since the use of a QCDR is considered a “high-weighted” activity. 

What that means is, if you want to score well in MIPS, reporting via a QCDR is your best bet. 

So, yes, it is much more than just an acronym. QCDRs are the best vessel for submitting MIPS quality and improvement activity and you should absolutely hitch your wagon to one if you’re hoping to be successful in MIPS in 2020.