Senior Product Manager

Senior Product Manager

Keet Health is looking for a Senior Product Manager to join our team. In this role, you’ll develop strategies and plans to increase the reliability, performance, and profitability of our existing products, as well as spearheading the effort of scoping and developing new product and/or service features. You’ll be responsible for getting out in the field with our prospects and customers to understand the needs of our users, buyers, and the greater market and bring that insight back to our sales, client success, product, and engineering teams.

At Keet, you’ll need a blend of business and technical savvy; the ability to turn market insights into a vision, and the drive to make that vision a reality. Your role will be both strategic and tactical. You’re required to consistently demonstrate the ability to prioritize, make critical decisions, lead cross functional teams and communicate at varying levels of detail as required by the audience. At the tactical level, you’ll need to collaborate with the engineering team to effectively break down high level requirements into detailed and actionable requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

At Keet you will:

  • Formally gather and analyze feedback from Sales, Marketing, Support and Implementation to incorporate in future development decisions.
  • Work closely with engineering, customer support and our implementation teams to define detailed product requirements and deliver completed solutions to our customers.
  • Work with engineering on the tactical planning for iterative releases and create and determine work packages that meet deadlines and deliver customer value.
  • Drive the Cost of Delay product development strategy including the weekly WIP (work in progress) meeting with the General Manager, Director of Engineering and other Leadership stakeholders.
  • Drive sprint goals and create user stories, use cases, and acceptance criteria in response to business and technical requirements and needs.
  • Collaborate with the engineering team to plan product releases, working with all departments to execute.
  • Be an evangelist for the product and drive the vision of the product management team into the organization as a whole
  • Dive into and solve technical problems while maintaining communication with the rest of the team.
  • Support and or manage product go to market processes such as User Acceptance Testing, Beta and Pilot Testing, defect triage and training.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a technical (or business) field
  • 10+ years’ experience as a Director, Product Management or Senior Product Manager for a software company (B2B preferred)
  • Experience working for a company delivering a SAAS solution
  • Experience producing model diagrams such data flow and swim lane diagrams
  • Experience writing user stories and producing functional requirements documents
  • Familiarity with or an understanding of Agile project management and practices
  • Familiarity with SQL is highly desired
  • Experience in the healthcare technology field is desirable
  • Remarkable References

SKILLS AND ABILITIES

  • Must be a role model of our core values.
    • Collaboration: We're continuously learning how to work together, better.
    • Heart: We've got it, and we're not afraid to show it.
    • Innovation: We are lifelong learners.
    • Service: We’re here to serve.
    • Humility: We're humans, and we come from dirt.
  • Ability to ruthlessly and strategically prioritize the Product Road Map in collaboration with key business stakeholders.
  • Must possess excellent communication and presentation skills. We need you to be able to communicate with varied audiences (technical to business ) and with varied stakeholders (C Suite to internal) to gain alignment around proposed solutions.
  • Analytical, creative, and innovative approaches to solving problems .
  • Careful use of process and documentation to ensure multiple audiences can track the progress of the many balls circling in the air at any given time.
  • Ability to manage multiple priorities and stakeholders and produce an agreed to plan of attack.

PERKS AND BENEFITS

Keet offers a competitive benefits package with fully-paid medical benefits. We also host routine company-sponsored lunches (we call them Keet and Eats), happy hours, and team events.

We have a flexible work from home policy dependent upon productivity and ability to communicate effectively. Oh, and we have snacks. Our office is located in downtown Austin, TX on 6th street in the heart of Austin weirdness.

MORE ABOUT KEET

At Keet, we’re on a mission to restore humanity in healthcare by creating products that help providers, employers, and health systems deliver more connected, personalized care.

You’ll find we’re a tight-knit group of start-up minded individuals with enough curiosity to last multiple lifetimes and the persistent desire to creatively problem-solve.

WORK ENVIRONMENT

This position is performed primarily in an office environment (or telecommute with approval).

 

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Senior Software Engineer, Backend, Ruby on Rails

Wanted: A senior engineer who will read this job description and chuckle at the formality knowing it’s a requirement, but who will show up and impress in an interview.

ABOUT YOU

You're someone who intends to solve big problems in healthcare, primarily using their keyboard.

What you’ll do:

Hit the ground running working with a cross-functional team of product managers and engineers to develop new features and improve current functions. Our primary goal is to deliver quality work—we won’t micromanage how you get there.

Skills you need to have:

  • You’ve been developing and maintaining web applications for 3+ years.
  • You’re an expert with the Ruby on Rails framework
  • You have significant experience using Node/NPM/Yarn, Reactjs, or other frontend Javascript frameworks and know your way around CSS, preprocessors (SCSS, LESS) and CSS frameworks.
  • You’re comfortable with with SQL (Postgres, etc) and NoSQL (Mongo, etc) databases.
  • Comfortable working using the command line (Bash, etc)
  • Experience with cloud server architectures (AWS, Rackspace)
  • You have a bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
  • Nice to haves: Experience in Linux, Cloud Infrastructure, Docker, mobile development, analytics, or medical industry experience.

How you work:

  • Communicating complex technical concepts to other team members and planning capacity accurately isn’t a stressor for you.
  • You love to code, problem solve, debug, and you understand the value of writing tests. You write testable code with a focus on maintainability and reusability.
  • You deliver elegant APIs that are easy to use.
  • You’re willing to speak your mind in discussions, yet listen to every opinion.
  • You’re comfortable researching new technical ideas and bringing them back to the team to find the best solution.
  • You enjoy working with people more than working in isolation.
  • You are open to learning new ways of doing things and continuously strive to improve.

ABOUT KEET

We’re a team of passionate, fun-having, taco-loving people on a mission to make healthcare experiences feel better.

At Keet, we help put humanity back into healthcare. It feels good to know that what we do ultimately contributes to a patient’s well-being. We know our clients, and our client’s patient’s want to get back to doing more of what they love, so that is the core of our culture—merging talented people doing what they love, to create products that help others do the same.

Our Core Values*

  • Collaboration: We're continuously learning how to work together, better.
  • Heart: We've got it, and we're not afraid to show it.
  • Innovation: We are lifelong learners.
  • Service: We’re here to serve.
  • Humility: We're humans, and we come from dirt.

*We love and strive to embody our core values daily, and we’ll expect you to do the same.

PERKS

(We’ve got them).

Keet offers a competitive benefits package with fully-paid medical benefits, company hosted lunches, happy hours, and special events.

We have a flexible work from home policy dependent upon productivity and ability to communicate effectively. Oh, and we have snacks. Our office is located in downtown Austin, TX on 6th street in the heart of Austin weirdness.

WORK ENVIRONMENT

This position is performed primarily in an office environment. Significant portions of the job require extended sedentary periods, constant work with computers (including extended periods of keyboarding), telephones, and repetitive motion of hands and wrists. Keet is an equal opportunity employer.


Senior Technical Support Specialist

Are you looking for a fast-paced company where our people are our competitive advantage? A company that fosters your entrepreneurial spirit by encouraging you to act like an owner?  Do you have the passion and drive to push beyond the adequate to exceptional? Are you passionate about fixing the healthcare system?  If so, please apply for our open position.

At Keet, we help physical therapy practices provide care with confidence and it feels good to know that what we do ultimately contributes to a patient’s well-being. We do it by coaching our customers to help them take control, simplify and thrive in their practices. You’ll be a part of the Keet coaching staff, helping therapists do what they do best—help people recover.

Senior Technical Support Representative

The Customer Support Representative is a key player on a team focused on delivering exceptional customer service to our clients and patients that use the Keet platform.  Tasked primarily with supporting clients and patients in their use of the system, initiating proactive measures that result in decreased case volume and resolution time, and providing feedback and support to Engineers and Developers, they are the ultimate team player. As a Customer Support Consultant, you’ll play a key role in maintaining the customer relationship.

The Customer Support Consultant ensures successful customer and patient onboarding, system adoption and ongoing usage. The Customer Support Consultant is focused on engaging directly with our customers and their patients to understand their needs, guiding them in successful use of the software and advocating for process and product enhancements that improve the overall user experience.

Essential Duties and Responsibilities

  • Develop an in-depth understanding of the customer's environment, business stakeholders, and their needs.
  • Offer best practice guidance and recommendations for optimum health and performance of the ecosystem.
  • Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
  • Build strong cross-functional working relationships with Sales, Engineering, and Product Management.
  • Provide escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.
  • Coordinate communications with all required stakeholders on crucial support cases and high priority issues.
  • Conduct quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
  • Identity revenue opportunities and partner with the account team to recommend paid services, and additional products to meet current needs and future growth.
  • Contribute to knowledge, community, and training resources.

 Experience and Education

  • 5+ years demonstrated experience supporting enterprise healthcare software and mission critical applications.
  • Technically Savvy. 3+ years of experience with databases, SQL, and AWS.
  • Eat IT for Breakfast. Strong understanding of relational databases
  • Excellent Communication. You know what to say and more importantly, how to say it. Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to a non-technical audience.
  • Collaborate and own. Able to prioritize and route specific customer's need to the proper channels. Take ownership and work towards resolution.
  • BA/BS quantitative/technical degree, or equivalent work experience.
  • Detail oriented. Nothing gets overlooked when it comes to you.

Work Environment

This position is performed primarily in an office environment. Significant portions of the job require extended sedentary periods, constant work with computers (including extended period of keyboarding), telephones, and repetitive motion of hands and wrists.

Keet offers a competitive benefits package with fully-paid medical benefits, routine All-Hands meetings, company hosted lunches, happy hours and special events. Our offices are located in the heart of downtown Austin, TX on 6th street in the heart of Austin weirdness. Keet is an equal opportunity employer.


Press Release: Keet Health Announces MIPS Guarantee for Therapists

First of its kind MIPS Guarantee for therapists eases the transition to value-based care by protecting providers and practices from costly MIPS penalties

Austin TX., November 8, 2018 – Keet Health Inc., (“Keet”), a leading patient engagement company, announced today its Merit Based Incentive Payment System (MIPS) Guarantee1 for outpatient rehab therapists. The MIPS Guarantee aims to make it easier for eligible clinicians to participate in MIPS by shielding providers and practices from downward payment adjustment thresholds under the Centers for Medicare and Medicaid (CMS) reimbursement program. In the event a reporting provider or practice receives a penalty under the CMS MIPS reimbursement program, the cost of Keet Outcomes™ and the annual fees associated with the Medicare submission are guaranteed by Keet Health, Inc.

“At a time when the transition to value-based care (VBC) is picking up speed, the new MIPS eligibility for therapists offers an opportunity for our industry to develop the competencies needed to thrive in the new reimbursement landscape,” said Holly Taylor, Vice President and General Manager, Keet Health, Inc. “At Keet, MIPS isn’t seen as another reporting burden, but an opportunity to advance our profession into the future. We are committed to supporting physical therapy in the transition to VBC and, by offering this guarantee, are looking to mitigate any risk associated with quality reporting requirements.”

Keet Outcomes™ enables clinicians to measure the quality of care delivered and provides intuitive tools to drive continuous quality improvement - competencies that are instrumental for the transition from fee-for-service to value-based care. The solution supports outpatient rehab therapists in meeting payer incentive program requirements associated with alternative payment models. This includes MIPS which requires eligible clinicians to provide high-quality, efficient care that is supported by certified technology. For the first time since the inception of MIPS, therapists will be eligible clinicians beginning in 2019. With Keet Outcomes™, required data is automatically collected and submitted in a way that’s easy and convenient for patients, efficient for clinics, useful for providers, and actionable for management teams.

Keet Outcomes™ is powered by Intermountain Healthcare’s Rehab Outcomes Management System (Intermountain ROMS), the premier clinical outcomes registry and quality reporting system for physical and occupational therapy. Intermountain ROMS is backed by 18 years of experience and 10 years of peer-reviewed research published in such journals as Spine, Archives of Physical Medicine and Rehabilitation, Journal of Arthroplasty, JOSPT and PTJ. Intermountain Healthcare is a leading innovator in value-based care delivery.

“The Intermountain ROMS team is excited to help power the Keet Outcomes™ solution. With this offering, therapists can demonstrate their value, reduce variation in practice, and provide higher quality patient-centered care. We are confident that Keet Outcomes™ combined with Intermountain ROMS will help clinicians make better clinical decisions, improve the patient experience, and allow practices to thrive,” said Stephen Hunter PT, DPT, OCS, Rehab Services Internal Process Control Director at Intermountain Healthcare.

Keet believes that quality improvement starts with data and has designed Keet Outcomes™ to capture patient reported outcomes, identify care improvement opportunities through robust analytics, and handle quality reporting so providers can focus on increasing the value of their patient interactions without adding administrative burden.

“While many clinical outcome registries look to measure the care provided, Keet is focused on providing a holistic solution to improve patient care, not just measure it,” said Taylor. “We feel this is a natural progression of patient engagement and key to Keet’s overall strategy of helping clinicians move towards value-based care.” 

About Keet Health, Inc.

Keet Health, Inc., is a health tech company on a mission to restore humanity in healthcare. Since 2015, Keet has been committed to helping providers, employers, and health systems facilitate and deliver more connected, personalized care through our patient engagement platform. Keet Health, Inc. is a wholly-owned subsidiary company of Clinicient, Inc. For more information, visit www.keethealth.com.

About Intermountain Healthcare

Intermountain Healthcare is a not-for-profit health system based in Salt Lake City with 23 hospitals, 180 clinics, and a health insurance plan, SelectHealth. Recognized for its excellent clinical care and low costs, Intermountain is helping people live the healthiest lives possible©. For more information, visit www.intermountainhealthcare.org.

  • Available to new Keet Health, Inc., clients, using Keet Outcomes™ and with a go-live date by December 19th, 2018. Client agrees to Guarantee terms in an effective Business Services Agreement. Guarantee is subject to reporting year and limited to service credits, up to and including the subscription Keet Outcomes™ fee and annual fees associated with the Medicare submission. Amounts guaranteed under this program are the client’s sole and exclusive remedy with respect to any downward payment adjustment to their Medicare fee schedule during the applicable MIPS year. Additional terms may apply.

Read more about our MIPS Guarantee, here.


Keet is Now a Clinicient Company

Keet is joining the Clinicient Crew

The headline gives the ending away, but it doesn’t tell you how 4 Manhattans, 3 spontaneous trips, a rough Halloween night, and a 7am meeting on a Saturday got us to this point. The rest of this post won’t either (we save that story for demos), but it will tell you why we’re excited about our future and what this means for you.  

Keet was born in 2015. Like many startups, Keet was a response to a problem personally experienced by its founders. Unlike most, we weren’t motivated to just build and sell a product. No, we wanted to spark a movement of reimagination, challenging both ourselves and our customers to restore the eroding humanity in healthcare by rediscovering the heart of the matter—not just playing lip service to the accurate but uninspiring “triple aim” of better outcomes, reduced costs, and increased patient satisfaction.

A Little Bit of History

As a patient, Jon was frustrated by his recovery process. He had the motivation to put in the work necessary to recover but didn’t feel like he was connected to his provider unless he was physically in the office. He was motivated to make recovery feel more patient-centered by changing how patients interact with their provider outside the walls of the clinic.

As a PT Student completing my clinicals, I was disheartened by the reality of the life I had once been excited about. Like all providers know too well, my day looked more like paperwork and staring at sterile blue screens than it did treating patients. It was a far cry of how I spent my evenings in my luxury fitness studio, where a sense of purpose was taken for granted, energy was cultivated rather than exhausted, and the next day was met with anticipation rather than dread. Each day I was bombarded with what healthcare once was versus what healthcare had become, and I felt implicated to restore it.

When I met Jon, our experiences aligned on different ends of the spectrum and we decided to do the hardest thing of all: get started. Keet was born soon after and just 2 and a half years later, we have an amazing team of 13 people who all find the work that we do meaningful in their own way.

Keet Meets Clinicient

If there’s one thing that has kept coming to my attention as we’ve been building Keet, it’s this: when people and purpose align, opportunities are boundless.

We believed from day one that ultimately we needed a strategic partner to achieve the impact that inspired us from the beginning. We’ve found that partner in Clinicient and the reason why is simple: our respective vision, values, and people are the same. It’s this shared ethos that caused us to spontaneously fly to Portland more times than I can count, show up in Kent’s office unannounced, and talk for hours about why healthcare needed to change and how we could accomplish that together over the long haul.

Anyone that’s interacted with Keet knows that we proudly blur the lines between work and pleasure, preferring the classical concept of vocation over career and orienting our hearts accordingly as our primary rallying cry. We’re excited that Clinicient won’t just support this outlook on work, but in fact, empower it. The fruits of this shared vision have already been made clear:  debating value-based care with Jerry over Mario Kart, planning a joint Clinicient-Keet trip to Mexico City, doing a rap album photoshoot with Kent at our famed AirBnb in Portland, and so on.

Simply put, our new relationship gives us hope that the collective experience of the next recovering patient and aspiring healthcare provider will be different—and far better—than ours was 2 years ago.

The Austin, Portland Connection

We are very excited to share that Keet will continue to operate from Austin. We’ll still have meetings over the best breakfast tacos, Clinicient will still have meetings with the best coffee in hand. Joining not only our companies but these sister cities has both our teams incredibly excited (to say the least).

What This Means For You, Our Clients

Above all, we want to emphasize that we will continue to support all of our non-Clinicient clients, both current and future. Cutting off our relationships with other vendors wouldn’t align with our message, as it would lessen the impact of our work, and most of all, would not allow us to give our current customers the service they deserve.

It also means that our new answer to the question, “When will there be one platform to manage the entire continuum of care?” can change from, “when we have the right partner”, to “it’s on our roadmap”.

From all of us at Keet, we want to say thank you to our customers, our friends, our colleagues, and our family for supporting our vision of reimagination over the last few years. We are infinitely grateful for all of you.

When the right people connect, the impact you can achieve is limitless. Our mission to pump humanity  into healthcare is stronger now than ever before. We can’t wait to show you what’s next.

Read the full press release here.

// David & The Keet Health Team